Do you give discounts/ have sales?
A Heard Museum Membership entitles you to a 10% discount on all shop items unless otherwise noted. Become a member and begin saving today! Additionally, the Heard Museum Shop offers members an additional 10% off throughout the year. Check back often for details as these dates approach.
To receive your member discount at checkout:
Place provided coupon code in the 'Apply Discount Code' area at checkout if applicable. If not, log in or create an account with the email that is linked to your membership and your discount should appear accordingly in your shopping cart. If discount does not appear, provide your member number in the order notes section in the first step of checkout (or simply say that you are a member if you do not have your member number on hand) so our e-commerce staff can make sure to apply any missed discounts after the order is placed. Once the charge on your account goes from a 'processing' to a 'posted' charge, it will reflect any discounts applied on our end in the total on your bank statement. Please do not hesitate contact us if you have any questions about your order.Terms & Conditions for sale discounts: *Members discount is applied to retail price at checkout. Non-members discount (if applicable) is reflected for each item online. Sale items are not eligible for further discount. Discount cannot be combined with any other offer or discount. Discount not valid on previous purchases.
I would like to see more images of an item. Can you send me pictures via email?
Yes, we can! Please go the “contact us” link at the bottom of the home page and send us an e-mail detailing your request.
What type of turquoise is used in the items you sell?
Type of turquoise will be listed in the description of the item if identified in the purchasing/consignment process. If no turquoise is listed in the description of the piece, the turquoise was not identified. We do not like to identify what type of turquoise is used without certainty, but all turquoise received and purchased in the shop is authentic and vetted by the shop buyers.
What type of metal is used in the items you sell?
Most of the jewelry we carry (unless otherwise specified) is set in sterling silver. If it is not sterling silver, the metal used will be in the description of each item.
Can you put me in contact with an artist for a custom order?
For privacy reasons, we do not give out artist information. We can send your information to the artist, but cannot guarantee a response. We do not fulfill any custom orders through artists because we cannot guarantee when these orders will be fulfilled by the artist and any custom orders must be between the patron and the artist. We recommend you speaking directly with an artist for custom orders at our annual Indian Fair & Market, which is always the first weekend in March.
Why are the search results bringing up unrelated items?
The catalog search brings up any results with the words you're searching including words in each product description. To limit your search to exactly what you type put quotes around the phrase of your search. For example, if you're searching for an particular artist (like Edison Cummings) type "Edison Cummings" and you'll only receive results for his name.
How do I calculate shipping?
Shipping is calculated for you via the web site when you checkout. We ship via UPS for domestic shipping.
How do you handle/charge shipping to customers outside the US?
It will automatically calculate shipping charges to the provided country via UPS. Please be aware if you are purchasing outside of the US, you are responsible for paying any duty/tax/import fees associated with customs/UPS. If you would like ship via USPS, please include this in the order notes in the first step at checkout and our e-commerce staff will adjust the shipping charges to match USPS pricing. Once the charge on your account goes from a 'processing' to a 'posted' charge, it will reflect any shipping price adjustments applied on our end in the total on your bank statement. If you would like to place an international order over the phone, please call us at (602) 346-8190.
Do I have to set up an account to buy from your online shop?
No. You can use the guest checkout method available on our site when you proceed to checkout.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover and American Express credit cards, and our own gift cards. If you would like to inquire about alternate payment methods please call (602) 346-8190 of email ecommerce@heard.org
How can I learn more about your events/ sale days?
Become a member! Members receive advance notice of all of our events via US Mail and e-mail if desired. Additionally, you can check our home page for notifications of upcoming events and our annual sales.
You can also sign up to receive our museum newsletter to get advance information on our events/ sales.
Click here to sign up today!
Can I purchase a membership at the same time I place my order to receive a discount?
Absolutely! If you add a membership to your cart along with items you're wanting to purchase (non-sale), you will receive your 10% discount right away. If you add a membership to your cart along with other items during our member sales, you will receive the 20% discount!
I have a friend who is a member of the museum. Can I use their membership for a discount?
Heard Museum membership privileges are non-transferable. Thank you for your understanding.
I saw an item on your site a while back but it's not there now. Where did it go?
Most likely it sold either online or in our physical store. Our online merchandise is not separated from our physical store. If you see something you are interested in it is best to order it right away or if you have questions about the item, please note the item number prior to calling or emailing. If the item does disappear in the meantime, we can at least look it up for you if you provide the item number and let you know if we have any other items like it.
Do you have layaway?
Yes! If you see an item you'd like to put on layaway, please note the item number and call the online shop at 602-346-8190. Items over $200.00 are eligible for layaway. Layaways require a minimum of 10% down and 10% a month for the next 9 months (10 month layaway total) although you can always opt to pay more. Once the item has been paid we will contact you with the shipping costs and arrange for delivery via UPS. Cancelled or item switching layaways are subject to a 10% restocking charge. If you choose to switch an item out or add items to a layaway, you are still responsible for paying off that layaway in the original time allotted from when the layaway was started. For example, if you start a layaway in January and switch or add items to the layaway in May, you still need to pay off the remaining balance by October. A maximum of 5 open layaways is allowed per customer at one time. Please call the number above if you have any other specific questions concerning layaways.
Sale and estate items are not eligible for layaway.
PLEASE NOTE: all layaways require that we keep a valid credit card on file to use for auto- payment. You can select payment dates for around the 1st or the 15th of the month. Thank you!
Can you tell me how much my item is worth?
Neither the shop or the museum appraises artwork.
We do host an annual “appraisal day” event for individuals wanting appraisals of their Native American artwork. Please check the Heard Museum website for more details as these event dates change from year to year.
How do I purchase a gift certificate?
If you would like to purchase a gift card, please call us at 602-346-8190 and we can take your order over the phone. Thank you!
Gift cards are not redeemable for cash and may only be used for purchases in the Heard Museum Shop and Books & More.
Is everything in your physical store also online?
Unfortunatley, no. We are always putting new work online but it is not everything we have on display in our physical store. If you are looking for something in particular feel free to contact us. If we have it, we can take photos for you.
Do you provide Certificates of Authenticity or other documentation with purchases?
We provide a Certificate of Authenticity only on request. As the shop for the Heard Museum we consider the provenance of purchase your guarantee of authenticity. When we have artist bio information we do try to include that with your purchase as well. Please make any specific requests for certificates or biographical information at the time of checkout in our Notes section and we'll be happy to make sure they get included in your package. Thank you!
Where are you located and what are your hours?
The Heard Museum is located in downtown Phoenix, Arizona. Click on the Location link at the bottom of the page for a map and hours. Use the Contact Us link to send an email.